Refund Policy

Paddle.com is the Merchant of Record for all our SaaS orders and handles payments, billing, taxes, and refunds. See the Paddle Checkout Buyer Terms and Paddle Privacy Policy.

• You may request a refund within 7 days of the payment date. This applies to your first payment and to each renewal, and you do not need to give a reason.
• Submit your request at paddle.net using the email address you used for the purchase, or email support@pixelorid.biz.id and we will help you.
• Requests made after 7 days are reviewed case by case.
• Approved refunds are returned by Paddle to the original payment method. Timing depends on your payment provider.

A free trial period itself carries no charge, so there is nothing to refund during the trial. Your first payment after the trial is covered by Section 1.

You may cancel your SaaS subscription at any time. Upon cancellation:

• Your subscription remains active until the end of the current paid period.
• You will not be charged for the next renewal cycle.
• Cancelling does not by itself create a refund beyond the 7-day window in Section 1.

To cancel, contact us at support@pixelorid.biz.id or manage your subscription via the Paddle billing portal in your confirmation email.

Digital products are delivered instantly as downloadable files and cannot be returned, so all sales are final and not refundable. Please review the description and previews on the product listing before you buy.

The refund rules of the marketplace where you bought the product (Etsy, Gumroad, or Payhip) also apply. If you have a problem with a file, contact us at support@pixelorid.biz.id and we will try to help.

We acknowledge that certain jurisdictions grant statutory consumer rights that may apply:

• EU / EEA consumers — EU law provides a 14-day right of withdrawal for digital service contracts. However, this right may be waived when the consumer expressly consents to immediate access and acknowledges the loss of withdrawal rights before purchase. Such consent is collected at checkout. As a result, the withdrawal right is generally waived once service or product access begins.
• Other jurisdictions — If mandatory consumer protection laws in your country grant rights that cannot be contractually waived, we will comply to the minimum extent required by law.

All SaaS payments are processed by Paddle.com (Merchant of Record). If you believe you were charged in error, please contact us at support@pixelorid.biz.id before initiating a chargeback. Filing a chargeback without first contacting us may result in immediate account suspension.

We aim to respond to all inquiries within 3 business days.

• Email: support@pixelorid.biz.id
• Website: pixelorid.biz.id
• Operated by: Ardiyanto, Klaten, Central Java, Indonesia