Privacy Policy

This Privacy Policy explains how Ardiyanto, operating as Pixelorid (pixelorid.biz.id), collects, uses, stores, and protects your personal data when you use any of our services — including SaaS products, digital products, and our website.

We are committed to handling your data responsibly and transparently.

We collect only what is necessary to operate our services. The data differs by product, so it is described below for each SaaS product.

Data common to all SaaS products

• Account data: your name, email address, and login credentials
• Business profile data: information about your business that you provide
• Subscription status: your plan, trial dates, and payment status as reported to us by Paddle
• Support messages: messages you send us and our replies
• Technical data: device and browser type, IP address, and basic logs needed to run and secure the service
• Payment data: collected by Paddle, not by us (see Section 6)

We do not collect, access, or store:

• Payment card numbers, bank details, or financial credentials (payments are handled by Paddle)
• GPS location or location history
• Contact lists, photos, or files from your device, other than files you choose to upload or send to us
• For Pixelorid POS: the sales and operational records stored locally in the app, unless you choose to send them to us
• For the free Food Cost Calculator: the recipes, ingredients, and prices you enter are sent to us only to create your PDF, and we do not store them in our database
• For the free Invoice Generator tool: we do not store the invoice you enter in our own database. The details are only used to create the PDF and email it to you

We use your data solely to:

• Create and manage your account
• Verify license status and device activations
• Provide access during your trial or active subscription
• Send transactional emails (account confirmation, password reset)
• Send you the free templates and tool results you request and, because you agreed when you signed up, occasional emails with tips about our products and resources (you can unsubscribe at any time using the link in every email)
• Understand how our website is used, if you accept analytics cookies
• Create the PDF you ask for in our free tools (Invoice Generator and Food Cost Calculator) and email it to you
• Protect our forms from spam and abuse, including by temporarily using your IP address to limit the number of requests
• Respond to support inquiries
• Comply with applicable legal obligations

Where privacy law requires a legal basis (for example in the EU and UK), we rely on your consent for our email list and for analytics cookies, on the need to provide the service or file you request, and on our legitimate interest in keeping our website and forms secure. For our free tools, your email address is used to send you the file you request. Agreeing to receive our marketing emails is optional and does not affect whether you get the file.

Your account data is stored on Supabase, a cloud database platform implementing industry-standard security including encryption at rest and in transit. Our websites and applications are hosted with infrastructure providers such as Cloudflare (Pixelorid POS website) and Vercel (Pixelorid Loop and the Pixelorid website). Pixelorid Growth and Pixelorid Invoice Generator are hosted on Vercel and store their data on Supabase.

Our email list, and the emails we send, are handled by Brevo, an email service provider. Brevo stores the contacts on our email list (name, email address, and the consent record) on our behalf, and sends our emails: the confirmation emails for our free template sign-ups, the PDFs you request from our free tools, and our marketing emails. It may keep delivery records of those emails under its own policies. Every marketing email includes an unsubscribe link.

We operate from Indonesia, and our service providers may process data in other countries. Where personal data is transferred across borders, we take steps to ensure it stays protected, such as relying on contractual commitments from our providers and, where applicable, recognized transfer safeguards.

While we take reasonable measures to protect your data, no online system is completely secure. In the event of a breach that materially affects your rights, we will notify you as required by applicable law.

SaaS subscription payments are processed by Paddle.com (Paddle.com Market Limited), acting as our Merchant of Record. This means:

• Paddle collects your payment information directly — we never receive or store card data.
• Paddle issues invoices and is legally responsible for payment transactions.
• Paddle may collect additional data for tax compliance and fraud prevention.

Paddle's data practices are governed by their Privacy Policy at paddle.com/legal/privacy.

Digital products are sold via third-party marketplaces including Etsy, Gumroad, and Payhip. Purchases on these platforms are subject to each platform's own privacy policy. We may receive your email address from these platforms for order fulfillment only.

Our web portals may use browser localStorage to temporarily store session data during registration flows. This data is stored on your device only and removed once setup is complete.

The free Food Cost Calculator also saves what you enter in your browser's local storage, so your inputs are still there when you come back. This stays on your device and is not sent to us. We also use local storage to remember your cookie choice.

Analytics (optional). If you click "Accept" in our cookie banner, we use Google Analytics, a service provided by Google, to understand how visitors use our website, for example which pages are viewed, approximate location, and device and browser type. Google Analytics is only loaded, and its cookies are only set, after you accept. If you decline or do not respond, it is not loaded. Your choice is saved in your browser, and you can change it at any time:

Change cookie choice

We do not use advertising cookies. Third-party scripts (e.g. Supabase JS, Paddle JS) may set their own cookies per their privacy policies.

We retain your account data for as long as your account is active or as needed to provide the service. Upon deletion request, we will remove or anonymize your data within 30 days, except where retention is required by law.

We keep email list contacts until you unsubscribe or ask us to delete them. If you start a free template sign-up and do not click the confirmation link within 48 hours, the link expires and we do not add you to the list.

Depending on your location, you may have the right to:

• Access — request a copy of data we hold about you
• Correction — request correction of inaccurate data
• Deletion — request deletion of your account and data
• Portability — request your data in machine-readable format
• Objection — object to certain types of processing
• Withdraw consent — where we rely on your consent (for example for analytics cookies and our email list), you can withdraw it at any time. You can also unsubscribe from our emails at any time using the link in every email

Contact us at support@pixelorid.biz.id to exercise any of these rights.

Pixelorid services are intended for adult business operators. We do not knowingly collect data from individuals under 18. Contact us if you believe this has occurred and we will delete it promptly.

We may update this policy at any time. Significant changes will be communicated via the "Last updated" date above and, where appropriate, by email.

• Email: support@pixelorid.biz.id
• Website: pixelorid.biz.id
• Operated by: Ardiyanto, Klaten, Central Java, Indonesia